My View of Vista (or Why I May Need a Mac)

You may recall when I took Windows to task for treating me like an idiot. Welll, I just bought a new laptop that came pre-loaded with Vista and suddenly Windows XP seems like a lean. efficient OS that treats me like I’m a PhD.

I could rant about how Vista now asks you a third time before allowing you to do any task more complex than opening an application, but it’s a minor annoyance compared to some of the lovely new quirks to discovered.

I still use Microsoft Office for XP. It continues to serve me well and they haven’t added anything significant enough to justify me spending a thousand dollars on an upgrade. (One of the few things I miss about working for a big company – they paid to upgrade your software!). Part of that Office suite is Outlook 2002. I successfully installed Office on the new Vista machine and cloned my email account info, of course telling it to save my passwords. And it all worked fine until I closed Outlook. When I started it up again, it had purged my passwords and thus failed to retrieve my email until I used the account management tool to re-enter the passwords. A Google search on the problem confirmed that it was common to Outlook 2002 and that Microsoft had no intention of fixing it. “Please send us $1000 for newer versions of software you didn’t want to replace”.

But wait! It gets worse. I had no trouble detecting and logging into my home wireless network - except that it came up “Local Only”, meaning no Internet connectivity. After frustrating attempts to figure out all the new “user friendly” nomenclature for networking I gave up and decided to use good old DOS brute force. Finding out how to open a command line window was a chore and when I finally did and tried the old faithful “ipconfig /release” command, it told me that it required “elevation”. Huh? I live at sea level in a one story home. Did I need to hit the roof? My account was set as “Administrator” but apparently that wasn’t good enough.

In a classic Catch-22, I wanted to check the web for updated drivers, but that required web access that Vista wasn’t giving me. I tried plugging in a cable direct to the router and all of a sudden all the connections worked! Sweet! Or not…

I go to a client’s office where I’ve always successfully connected to their wireless network, but I get the dreaded “Local Only”. After seeking help (and I HATE to do that) from their network admins, I was ready to give up and plug into a network jack. Presto! Once I did that, wireless kicked in. See a pattern emerging?

I was on the road last weekend. Tried to connect in the airport. Yep – Local Only. When I got to my destination, I used someone else’s computer to research the issue. It’s common. I tried to follow some of the proposed solutions. But the only one that ever worked was “plug it into a router”. That’s kind of hard in an airport.

Microsoft is mum on the issue. The net community hasn’t been able to overcome it. And my smug, welf-satisfied Mac friends are all saying “I told you so…”

Despi-cable

I need to rant about my recent adventures with my cable company. I now truly understand why cable companies need to be a monopoly in any given market: if they had any competiion, my cable company wouldn’t have a single customer left. Out of deference to the folks at Digital Landing (who do business with my cable provider) I won’t name names, but our story begins on a rainy spring day…

With the coming of the rainy season in Florida came the horrifying realization that my broadband internet connection died every time it rained. And some of my premium and HD channels began to randomly disappear. I called my cable company, went through the standard round of idiocy:

“Unplug your modem, shot down your computer, re-start the modem, restart the computer.” “I did that already before I called you.” “I’ll need you to do it again, sir.” Followed by “Hmm, I don’t see your modem online. There must be a problem. We can have technician there in 4 days” ARRRGGHHH! Fortunately I have a backup DSL line, so I waited…

By the time the technician arrived, the service had mysteriously restored, but after  checking my wiring and signal strength I was told that the problem was with the outside cable coming into the house, which of course required a different technician. Two weeks and numerous rainy outages later, the outside problem wasn’t resolved. So I called customer service and insisted on escalating. I’m pretty sure that when they put you on hold whle they get a supervisor, the rep turns to the guy next to him and says “Hey, Joe – I got another loser who needs to bitch. Wanna pretend to be a supervisor?” My chat with the supervisor accomplished nothing and I asked for the next level. This is when it gets fun…

The next level of support is called “The Office of the President”. Seriously. That’s how they answer the phone. Boy, that made me feel important! Now, let me give you a little perspective – I subscribe to every premium channel available (yes, I really need 72 HBO channels) in addition to their fastest Internet service, all of which results in a monthly bill over $200. So I’m not the kind of customer they want to lose. But since I also have DirecTV (for football, it’s a necessity) and that backup DSL, I’m also in the position where dumping my cable would be pretty easy. So I thought I as in a pretty good negotiating position.

I explained my problem to a representative of the Office of the President and she was very sympathetic. 15 minutes later, the ocal service manager called me and within an hour a technician was at my house, with orders to make me happy. Nd he tried – I gotta tell you. The guy spent 6 hours rewiring everything in my house, and then told me I had a weak signal and they need to replace the cable coming into my house, which of course required a different technician. Deja vu all over again.

Four weeks later, still no resolution, and according to the Office of the President, my issue had been marked “resolved”, a mistake I was eager to correct. The same tech came back again, astonished that nothing else was done. So he took it upon himself to run a new cable to the house (although someone else would have to come bury it). The cable ran to the main box which is in a neighbor’s yard. Suddenly I had all my channels and a markedly improved internet connection. Three hours later, of course after business hours, I lost cable service completely. I went in my yard and found that my new cable wasn’t connected to anything.

The next morning I called the Office of the President (I REALLY like saying that!) and asked if Ashton Kutscher was setting me up for an episode of Punk’d. 2 hours later, new guys come to re-connect the cable. 2 hours later after that, cable is gone again and I was on the phone with the Office of the President. I ran out for a few minutes and when I returned, the cable truck was in front of my house. As I got out of my car, he drove away, so I thought my problem had been solved, but I still had no service. Guess who I called…

The cable guy returned an hour later and told me that while I did indeed need that new cable, the last outages had new wrinkle: the neighbor (whose yard is adjacent to mine but actually lives one block over) had his own gripes with the cable company and had expressed his displeasure by rpping all the wires out of the ain junction box. When they’d been repaired, he ripped them out again. And so the cable guys had to call the police, who in turn told the neighbor that if he touched the wires again, he’d be in jail.

So no I have new cables inside my house and outside. The outside ones have been buried. I have a brand new modem. Everything seems to be going fine. But tonight’s forecast calls for rain…

“Lost” My Mind

For me, following a show like “Lost” is an addiction. And the Internet has been a huge part of that. The Lost folks figured out pretty early on that their fan base was pretty web-savvy and they used it brilliantly to engage new fans and keep the devoted ones buzzing even in the off season.

Bogus commercials on TV for the Hanso Foundation led to websites that held clues to the mysterious Dharma Initiative. “Official” sites ranged from the website for Oceanic Air, the airline that the castaways were flying when they crashed to Find815.com - a site supposedly about one man’s search for his girlfriend who was on the doomed flight.  BTW – as an example of how well the ABC folks targeted the “geek” market, the URL for Find815.com was placed in the background of certain Marvel comic books.

The fan population is pretty active online, as well. There are hundreds of sites devoted to studying and discussing the minutae of every episode. Fans take screen captures from their HDTV DVR to analyze background details like newspaper articles that the characters are reading (and, for the record, the producers are pretty meticulous about those tiny details being accurate, so the fans aren’t as crazy as it sounds). They try to figure out the meaning behind characters that are named after dead philosophers, discuss the symbolism of Jack tripping over a Star wars toy and constantly evolve their theories about what the show is really about.

I’m sure the fan forums will spend the entire summer analyzing every detail of the season finale, which really was awesome! And while I hate “spoilers” (people who insist on publishing important plot points and ruin the suspense for everybody), I do love to check in and see what the conspiracy theorists and obsessive fans come up with next.

7 Remote Controls – And Yes, I Need Them All

It’s true – I have 7 seperate remote controls in my living room, and I’m pretty sure I need all of them. As far as I’ve been able to determine, there really is no such thing as a “universal remote control”. I have to admit, there are the really high end remotes that claim to really be universal, and some even claim to “learn”, but even a gadget freak like me can’t justify paying more for the remote than I paid for most of the devices it would control.

Why do I need 7 remotes? I guess we need to start with a quick snapshot of my living room tech:

• TV: I have a 60 inch Sony LCD-projection HDTV. Above it are mounted 2 32-inch flatscreen HDTV’s. I know it sounds like a lot of TV, but if you drop by on Sunday during football season, you’d understand. I once described this setup to a female friend who suggested that it would be cheaper to just hang a neon sign that says “I don’t ever plan on getting married”, but until she gets married herself, her opinions are suspect.
• Surround-sound home theater audio system, of course
• Up-converting DVD player – I have so much invested in my DVD collection that I’m scared to upgrade to Blu-Ray, because when I do, I’ll have to fight the urge to replace hundreds of standard DVD’s.
• Media PC – I’ve already outlined the genesis of this particular toy.
• 3 HD DirecTV receivers – they’re the only way I can get every football game every week
• Cable TV DVR – Even with satellite, I like cable. I like on-demand. I want to hedge my bets against thunderstorms knocking out satellite (a real issue in Florida).
• HDMI Switch – The Sony only has one HDMI input, and I want to use HDMI for satellite, DVD and PC input. (My cable DVR won’t work with the HDMI switch due to some overzealous copy-protection)

Let’s put aside the snide comments about my OCD for a moment and get back to the remotes…

Even though 3 other remotes (sound system, cable, satellite) would all turn the Sony on, none of them can toggle through the video sources. Same thing for the Westinghouse remote for the 32’s.  I could probably lose the DVD remote and control it through the home theater, but with the manual long gone, so are the codes. The PC doesn’t have remotes, unless you count the Bluetooth mouse and keyboard. Nothing can replace the DVR or satellite remotes (but at least 1 use 1 satellite remote, not 3) and the HDMI switch has a one-button remote to change sources that no other remote can replicate.

So there we are. I know what each one does and I’m OK with it. My friends have trouble figuring it all out, but their teenage kids have no issues at all.  And for some reason, I take solace in that.

Oh – by the way, iTunes sucks. Somebody tell Steve J…